If you had a change of mind, you can cancel your order at any time that same day before 5pm and a full refund will be given, including any shipping charges. If a cancellation is made after 5pm, and the parcel has already been dispatched with our courier, the parcel must be returned to us at the customers expense and the original express delivery charge is not refundable as it is part of the service that we have performed for you at an extra charge.
If a parcel is returned to us by the courier as a result of providing the incorrect delivery details, or failing to collect a parcel from a selected drop off location, all charges incurred to us by the courier will be deducted from the order, along with the original delivery charge.
If for whatever reason you are not satisfied with our items, you can return them for a full refund, minus the delivery charge within 14 days of delivery, if they have not been used, tampered with or damaged. Once returned, all items will be inspected by us before any refund is processed.
Some items cannot be returned, including:
- Any used or opened products.
- Any items that have been tampered with or damaged by you.
Please note that you are responsible for the costs of returning any items back to Toolbox Cleaning Co. If you choose for us to arrange for them to be collected and/or shipped, the return shipping charge can vary between £5.00 and £10.00 for small parcel 2kg and under and from £10.00 and £20.00 for large parcel courier services. This return delivery charge will be deducted directly from your refund.
If your order arrives damaged or defective, we can replace these items or parts at no cost. A photograph of the damaged box upon delivery, with the shipping label in view must be taken at the point of delivery, and delivery is to be refused by the customer in order to make a claim with our courier. Simply contact us to let us to let us know within 48 hours of receiving/refusing your order. We will ask you to send us a picture of the damaged box/items for own inspection and records.
We will refund the item’s price and the return shipping cost will automatically be deducted.
We will Send a refund to your original payment method.
We’ll process your refund within 3-5 business days after we receive the item(s) back.
Contact us at Info@toolboxcleaning.co.uk for questions related to refunds and returns.