All our products are produced in the UK and held in stock unless otherwise stated.
Our Standard rate £3.60 under 2kg via Royal mail 2nd class and £7.50 over 2kg Via Parcelforce Express 48 to UK mainland.
FREE UK SHIPPING ON ALL RETAIL ORDERS OF £65 AND OVER via Parcelforce Express 48
Delivery costs are confirmed at checkout and are calculated based on the weight of the items in your basket and the provided delivery address. We use a weight-based system to calculate shipping costs
All UK mainland parcels will be send using Parcelforce (over 2kg) Royal Mail (Under 2kg) . Orders sent using Parcelforce are tracked and all customers will be notified of the expected delivery from Them by email and/or the mobile number provided at checkout. A working day is classed as a Monday-Friday, and excludes bank holidays and weekends. Please note: Any order placed after 10am on a Friday, will be dispatched by us on the following Monday for delivery on Tuesday, unless this includes a bank holiday.
Your name, address, email and contact number will be provided to our courier for the delivery service and it will be visible on the parcel label if it has been provided at checkout. It is your responsibility to choose or update your preferences for the delivery if you will not be in at the specified time/date. If a ‘safe place’ is selected by you for the courier, and the parcel has been delivered to your specified safe place, in the event of a missing parcel, the courier, nor Toolbox Cleaning Co will not hold any responsibility for the loss of goods.
Delivery may be delayed due to circumstances outside of our control. Toolbox Cleaning Co shall have no liability for courier delays.
In the event of a sale or event, due to extreme volume, dispatch of goods maybe delayed by us, however, we will always endeavour to process all orders as quickly as possible and we will dispatch all goods using an express delivery service.
In the event of a failed delivery to you, our courier may re-attempt delivery, leave your delivery with a neighbour or in a safe place outside of your home or leave you a card or contact you to re-arrange delivery. You will be responsible for the products from the time we deliver the products to you at the stipulated delivery address. You will own a product once we have received payment in full for that product. Any charges as a result of any failed deliveries that have incurred, or due to any package being returned to us will be your responsibility.
Shipping charges will not be refunded by Toolbox Cleaning Co for any returned parcel, for whatever reason, for performing an express delivery service.
We will be happy to replace for free of charge, any goods damaged in transit provided that we receive written notification of such damage within 48 hours of delivery. Goods received in a damaged or unsatisfactory condition must be returned to us at the customers expense for inspection.
*SHIPPING OUTSIDE THE UK
*Due to the UK leaving the European union the way shipping outside of the UK has changed including incurring additional charges this also includes insurance costs so we have made the decision to ONLY send our products to the UK Mainland, we apologise to anyone that has used us previously outside the UK and thank you for your business.
